This service never responds to email messages,Ever!live chat is also impossible to get.i had to file a complaint with the BBB about them changing my phone number without notice.they responded and agreed to give me back my number.but to do so they are sending out yet another sim card.while waiting for the sim card they cut off my calls and text service.i am unable to reach family members which is very bad since I am a disabled senior citizen. This is unacceptable.
It gets worse today December 20 2022.i finally hot a live person on chat. Yesterday in response to my BBB complaint Q link restored my old phone number.however they cut off the current service and claim they restored the old sim which I no longer have. So I have no phoneborvtext service because the not genius fools at Q link didn't inform me of this and now I have to wait 10 days for a new sim card.unbelievable! The level.of incompetence is astounding. So I have no phone until Jan? I am a disabled senior citizen. Unable to contact any family these companies employ the dumbest people they can find.