Absolutely shocking !!
Absolutely shocking !!! We have made an order on the 7th for next day delivery did we get it NO contacted them again a few days later they said they would resend items did we get it NO contacted them again when we was told by dpd we would have to travel 32 miles to collect it so they said they would send our next day delivery by ups did we get it NO ! If you offer next day delivery do it ! If you offer any kind of delivery DO IT ! Excuse after Excuse blame passed from company to company its a joke ! Once we do eventually get our order we will never use your company again and will buy our products from a shop where it will be stress free and availability will be good ! GOODBYE 👋
Reply from Vape Club
Hi Adam,
Thank you so much for taking the time to leave your feedback, it is reviews such as this which help us improve and maintain the customer service you would expect from an online retailer.
We understand you have experienced a postal delay with your purchase and sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating for both the sender and receiver.
I can confirm a member of staff has contacted you directly in the hopes we can get this resolved for you, as delays with the post are unfortunately out of our hands, we will always do everything we can to make sure you are left satisfied with the service received. If you have any further queries, please do not hesitate to contact our dedicated customer service team who will be more than happy to help you.
Kindest regards,
Ryan H