Thank you Cameo for solving the problem
It took three days to get in touch with the manager but eventually, it turned out that Cameo was very helpful and understanding. I got her approval for my unusual request, and the case was solved. I assume the delay in contact was caused by the busy time of the year. Thank you!
Reply from Natural Baby Shower
Good Afternoon Agneiszka,
I have reviewed your feedback and can see that you placed your order with us on August 26th, 2022, you have since asked our customer service team to return the item for a refund. My team advised that we cannot accept the return as you are 2 weeks outside our 90 days returns window.
You called back yesterday and requested to speak to the manager, the request was sent to me and within an hour you posted this review of Natural Baby Shower.
We always try to assist our customers and have a very long returns window for this reason.
Kind Regards
Cameo
Commercial Sales Mangager