SCAMMERS
SCAMMERS. Do not trust this company. Complete scammers. We booked a transfer from our hotel and the driver after having already being paid attempted to pressurise us into paying additional money. Avoid at all cost, they are complete fraudsters!!
Response: Hi Paul, your online booking system is connected to all of the drivers on the mainland, other passengers in fact showed us their booking confirmation email with you. The fact that you charge random customers extra for luggage and also allow and encourage your drivers to attempt to charge extortionate additional amounts is a disgrace. You have my email which has been passed onto you so contact me for a photo of your driver and you can identify him.
Reply from 12Go
We do not have an office in Krabi or any bookings with this email in our system. You have mistaken us for someone else.
Update: We may have the mentioned operator on our website. But we did not issue the ticket for your booking, and we do not have an office in Krabi. If the operator's regulations require an extra seat for the luggage, it is mentioned on the trip information on our website. We are an online booking agency. They are not our drivers. We do not have any staff at the operators' counters. We do not make up policies. They are all provided by the carriers. 12Go's service is issuing tickets according to the schedules and trips our partners provide. You can rate the operator you traveled with, not us. Thank you. We will not contact you via email regarding the trip you purchased with someone else, as we have nothing to do with it. Thank you for understanding. Paul, 12Go team.