Hi Jim! We do apologize that this system outage created delays for your order processing. I do have great news that our technical teams have been working through the night and early this morning to resolve this issue. We are working tirelessly to get all orders processed, shipped, and expedited asap. The system outage lastly approximately 3 business days and while that is very a long time for a patient to wait for their order to be confirmed, processed, and shipped, our teams have placed safety measures to ensure this does not happen again in the future. We apologize for this inconvenience and do ask if you could please allow us another chance to try and provide better service to you. UPDATE: Your Prescriber denied your request to fill your prescription. Please contact your Prescriber for further details. Unfortunately, Pharmacy's are at the approval or denial of Prescriber's. If a Prescriber needs to see a patient prior to sending in a prescription, this could typically be a reason for the Pharmacy cancelling your order. An email was sent to you with further details. We do apologize your Prescriber denied your prescription. Thank you for choosing GeniusRx!