No delivery, no contact
Have been using these for probably around 3 years now and never had a problem until now. Ordered as usual just over a week ago and not had delivery still showing as waiting to be despatched. Had the usual email to say we'll be in touch in 48 hrs but nothing. Last 2 months has taken over a week for delivery and was told there had been supply issues. Think I need to contact my credit card company for a charge back as not got a good feeling about this having read other recent reviews. Have ordered elsewhere this evening on a carrier for tomorrow delivery as Royal Mail on strike.
Reply from Pure Optical
Hi,
We apologise greatly for the lack of communication.
We've re-structured the business and supply chain and had huge issues which we understand, isn't your fault.
We've been around for 7 years and we'd never scam any customers or leave a customer without their money back.
We're processing customers refunds within the next 48 hours if your order hasn't left us.
Any questions please email us direct cs@pureoptical.co.uk
Thanks
Pure