Package delivered after 7 days
I ordered a tea on 9th July and paid £3 for delivery cost but I still haven’t received my product. It’s 16th today, almost a week. I could have ordered this from Amazon, a lot cheaper and quicker service.
Edit: I would like to add that I received my parcel later in a day on 16th.
Reply from Shelgo Tea
Hey Fazeelet,
I can see that your parcel was delivered shortly after you placed your review, and 7 days after your order. As noted during our correspondence, we are unable to offer next-day delivery. We are a small tea business and simply can't compete with Amazon when it comes to delivery speed.
We did provide you with the tracking number after you placed your order and also provided you an email update following your message 2 days later. As noted during our email, and on our Delivery Details page, we ask customers to allow for a wait of up to 7 days just in case there are any delays with the courier, as was the case in this instance.
I am sorry you did not have the best experience, but I can assure you that we ship all parcels quickly and aim to provide the best possible experience to all of our customers.
Regards,
Susan