Cowboy Credit Card firm. Avoid.
Been with Fluid for quite a while, always paid well above minimum payment on time, or even early. I have a good credit score yet today they've sent me a letter telling me they're putting my interest rate up by 4%. The reasons in the letter are ambiguous at best but state it could be because of poor repayments or poor credit rating, neither of which apply to me. It's greed pure and simple but they'll lose out as I'm about to transfer my balance to a different card on principal. I'm also going to write a complaint and go to the Ombudsman if I have to as this increase is not justified and actually goes against their own terms and conditions.
I'd recommend avoiding this credit card as they're clearly cowboys who don't know how to treat customers.
**Edit**
Despite the reply from Becki below, Fluid have done nothing. It's just a token response to make it look like they're pro-active and that they actually care. They've lost my business, and an awful lot of money.
Reply from Fluid
Hello Mike,
I am very sorry to read that you have not had the experience you expected with us, I appreciate the time you have taken to write the above.
With regards to what you mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message, and if possible, please may you provide:
- Your full name
- Your postal address
- Your telephone number
- Your email address
We hope to hear from you soon so that we can investigate these concerns in more depth. We are unable to discuss/access account details over here, as this is a public platform, which I trust you appreciate.
Take care,
Becki