Rude, disrespectful, and HIGHLY unprofessional
This is an exact copy of a message I have just received;
Hello.
The delay was caused by you failing to respond, and you blame us and say you’re not impressed? I don’t think so! Order cancelled and payment refunded, go elsewhere!
If that's what you call customer service feel free to use them?
Because I placed the order using my email account, but my wife paid using her PayPal account they asked for confirmation from my wife's email account to protect against fraud (I guess, which is fair enough). My wife immediately replied to the request with no acknowledgement from Unlocks. I then asked them to confirm that they had received the email 3 days later, again they did not respond. The website says that if you do not receive a code within 3 working days to message, which I have done, and they respond with this? Very professional!
Reply from Unlocks
Yet another moron who can't read. Clearly informed during the order process that delivery can take up to 10 business days. Because they used an email address that was different to the PayPal email address, we requested confirmation from the PayPal account holder. That request was ignored for 4 days, then they had the audicity to have a go at us for the delay, absolutely brainless! get a grip and grow up you childish morons!