Disappointing - no sample and not straight tiles
My sample order never arrived, so due to my project timeline I had to order tiles for my bathroom without having received the sample.
The tiles I ordered - Attingham™ Plain White - look good and seem robust, but during tiling today, my builder has commented they are not straight and therefore do not lie flush, which will mean some corners sticking out slightly as they are laid in brickwork pattern.
Overall quite a disappointing experience with Topps Tiles.
Reply from Topps Tiles
Good Afternoon,
Thank you for taking the time to leave us some feedback.
I do apologise about the issues you experienced. All our products are quality checked to ensure they meet the flatness tolerance against British Standards. Where a product defect is noticed, customers are advised to contact us before they are fitted to allow us the opportunity to test for defects and replace the products where the defect exists.
I have contacted you directly to get some more details and see if we can help you.
Best Regards