EXTREME INCOMPETENCE!!!!! DONOT TRUST THEM WITH YOUR MONEY. I would not trust them to tie my shoelaces. 5 weeks ago I sent the requested documents to have the funds of my policy paid into my bank account. I was told this would take 10-15 days.
Today, 5 weeks later, having said they had not recieved the documents, which they later found, I have been told a cheque will be sent to me in 4 days. Their INCOMPETENCE has cost me £1000.
When calling you are advised of a 45mins to answer your call and weeks to respond to your email. But nit to worry, your money is safe. I donot believe them. My official complaint will take 8 weeks! STAY WELL CLEAR.