This company is the worst for trying to update profile information. I was able to update my address and payment method but its impossible to update email .hours of back and forth email messages with incompetent customer support was futile at changing my email. First they told me to call to verify.thats absurd,i placed an order with no verification. These companies act as if you are threatening state secrets. After an entire day of explaining the issue over and over they still cannot understand its their screwed up system that is the issue. I only ordered due to pet food shortages at local stores. I will never visit this site again.