OK but poor communication and late delivery
My lens arrived late but was very well packaged and Onestop have advised they will refund the express FedEx charges. Sadly poor communication let this company down but their were extenuating circumstances involved in my case. I would be happy to place future orders with Onestop.
Reply from Onestop Digital
Dear Mr Tarling,
Thank you for your comment.
We are terribly sorry. I have contacted my colleagues. It seems that they have overlooked your request to cancel your order, and your package was sent out earlier today. We believe the package should be with you within the next few days.
If you no longer wish to keep the lens, please let us know and please do not open the package. We will provide you with a return address where to send the package to. We will reimburse all your shipping costs if you could email us the postage receipt.
If you do decide to keep the lens, we will give you a refund on the FedEx delivery upgrade, as we failed to deliver the package to you within 3-7 working days as stated on our website.
Please accept our sincere apologies for any inconvenience this might have caused.
Best regards,
Jess