I ordered hepatic wet dog food on 31/01/22 for our dogs and also paid an extra EUR2.95 for priority delivery + EUR2.95 with a Guarantee of Tranquility.
On placing the order the goods were shown as in stock and for quick 24hrs delivery. 5 days later I chased the order as the goods were never delivered.It then transpired that the order was not available as they were 6 items short but noone had had the decency to contact me or advise that the order had been held. They took my money, said delivery would be quick and never delivered and would have just left it there of I had not raised a complaint. The non delivery resulted in us running out of the specialist hepatic diet and our dog was very ill because of it. The customer service is awful and even now I have no idea why I was charged the xtra EUR2.95 Tranquility Guarantee as it guarantees nothing and is just a scam as far as I can see. A tone deaf customer complaints department does nothing and cant even answer simple questions. My advise is place your orders elsewhere they are an awful business with awful service and awful communication.T