I cannot express strongly enough how poor this company is.
Communication is a farce, impossible to get past the Mumbai call centre advisors, nobody calls you back EVER.!!
When you complain, the complaint is not logged or dealt with accurately, and the whole process is long winded and impersonal.
Trying to transfer my pension pot elsewhere is met with obstacles as to why it cannot be completed causing delays, which is in breach of pension regulations.
Astonishing poor customer service and even worse management of your account and funds.