Hi there, I am so sorry that you are disappointed and that some items were missing, this is definitely a mistake that we would have rectified ASAP. Can I ask if you emailed info@makebox.co as I cannot see any unanswered correspondence in our mailbox with an issue of this nature, unfortunately I cannot check your name as I am unable to see it on this review. Please do email me again on the above address and I will be more than happy to send you out the missing items and provide any assistance you require. Thank you, Elle (Community Manager)