What is the point of their service contract?
Paying £330 a year for the service contract but initially told we would have to wait a month to get the heating fixed. After many phone calls managed to get it down to 2 weeks only for them to cancel on the day and had to wait another week to get it fixed. What am I actually paying for here?
December 30, 2021
Unprompted review
Reply from British Gas
Hi there, this is disappointing to read! I'm sorry to hear your appointment was cancelled. We'd like to look into this for you, please message us on social media. You can do this by DM on Twitter to @BritishGasHelp or PM on Facebook using https://m.me/britishgas. Please include your name, address & DoB so we can investigate this & get back to you as quickly as possible. ^Natasha