I have had two valuable parcels go missing from Hermes, and their returns service is terrible. On two separate occasions I have tried to have Hermes collect returns and even though I have had email confirmations they have not been collected - rearranged three times for each parcel and still a no show from them. My current delivery (4 pairs of shoes) is delayed by 4 days for being too big! If you have the choice, use DPD - they are much more reliable. I have started cancelling orders if I see they plan to use Hermes as the delivery company.