ABSOLUTELY DISGUSTING COMPANY!
I have on Tue the 17th of August booked and paid for 6 parcels to be collected for delivery £30+ postage. So no one arrived to collect on Wed. I called Hermes on the 19th asking why my parcels weren't ready. I was told the driver said they weren't ready. The driver never came to my door. (Security camera checked) so was told they are out to be collects today (19th). Nope still no one call this morning 20th was told oh they will definitely be collected today. I have just been on the phone again to be told they won't be collected today the drive has "vehicle Breakdown/Illness. They may come tomorrow but my parcels are already 3 days late. There answer was you can take them to a parcel drop off. The customer service is absolutely disgusting. The two advisors from today Nadile and Danielle. Absolutely disgusting no customer service skills both told lies its just awful. I will never again use Hermes. DPD OR ROYAL MAIL from now!!!!.