Terrible company. We ordered 2, 2 seater leather recliners 3 years ago. The first set were "damaged in transit" so we waited for a company to come out and inspect them. He said he'd order the part and it'd take up to 12 weeks and be delivered to our home address and for us to contact them to arrange the repair when it arrived.
Waited 4-5 months to be told the part isn't available to order and they'd ring back. Took a few weeks before I received a call saying they'd replace both sofas. Great!....but it's was a further 12 week wait. Sofas arrived almost a year after we recieved the first set and were great at first. They are now 2 years old and are faulty and the faults are getting worse by the day. One recliner is cutting the underneath of the sofa open, the padding in the arms has almost disappeared and the backs of 2 of the recliners are so loose they are almost ready to fall off altogether. Paid a shocking amount of money for the sofas to find the guarantee is basically useless and we're stuck with them. They're barely 2 years old and need replacing already!!