stay away from this rubbish
absolutely and incredibly poor service
never ever anymore
i bought a ticket with them, they took my money immediately but took 24 hours to issue the ticket
after 24 hours still no ticket
they sent me an email saying that the flight was cancelled and could not be ticketed....it was a huge LIE!!!!! the flight became overbooked because they were slow to issue the ticket, therefore my reservation was cancelled and now the refund is pending....stay away from this rubbish agency, they are thieves and liars
Reply from Trip.com
Hi Simone,
Thank you for your feedback. I am sorry to learn that your booking was not successful as it was not ticketed. We apologize for any inconvenience we caused you. Please be guided that we strive every day to help our customers get the ticket they want. I understand that this is not the result you wanted from us, and again, I am genuinely sorry. Rest assured that your funds for the unsuccessful booking will reach your account as we do not charge our customer if we cannot provide any ticket. Again, we apologize and thank you for your understanding and patience.
Best regards,
Rei
Trip.com