Bought a Hastings bed from Dreams…
Bought a Hastings bed from Dreams online & it was duly delivered on time, delivery guy said 30mins you will have that built, 2 hours later its still not built, side rails have stickers on them for right way up, only problem is slats don't fit if I put side rails as guided, 2nd problem is the solid slats are so far out they barely reach both sides of the side rails, phoned up for replacement slats hopefully they fit
Reply from Dreams
Good morning
Thanks for leaving us your review. I am sorry to hear that the slats on your Hastings bed don't fit quite as expected. I would like to check that the replacements have been ordered and booked in for you. I am happy to ask the crew to fit it for you so they can double check there are no other assembly issues.
To do this, I will need to identify your order, which I am unable to do from the information provided. Please could you kindly email your Dreams order number and delivery post code to me at sgs41@dreams.co.uk, adding reference #345988 to the subject heading.
Once I receive these, I will be able to make sure everything is planned in as you have requested.
Many thanks
Stephen