Hi Roger,

Thank you for your review.

How sorry that you experience your visit to Grandado.com like this.
We will of course do everything we can to resolve this with you.
I just clicked on “find reviewer”. You will then receive an email from Trustpilot if you would like to pass on some more contact details to us.

As soon as we have received this, we will contact you immediately to help you further.

Have a nice day!

Sincerely,
Lia from Grandado