Hi there Jasper,

We appreciate your service with us and that you've been a marbles customer with us for nine months. Thank you for ensuring that your balance is repaid and for using the card, we certainly value you as a customer with us :)

Unfortunately, product exchanges are something that we're unable to do business wide, but we certainly appreciate your feedback. All new applications are subject to status, and should you wish for more information on why an application may have been declined, we do recommend that customer's contact the Credit Reference Agencies in the first instance.

We have been experiencing higher than expected call volumes at present due to the lead up to Christmas, which I trust you appreciate. However, should you wish to speak to one of our associates we do have a Digital Messaging feature in the app. You just need to go to More > Help and Support > Chat Now. If you come through to our Digital Messaging Team be sure to mention "TrustPilot".

Unfortunately, we cannot discuss this more in depth via this platform as this is a third party service which I trust you appreciate, but we hope to hear from you soon regarding the above.

Take care and thanks for taking the time to leave a review,

Jenny