The service I got was good, but I do feel I was oversold a package at a time when I was upset and vulnerable. I was lead to believe that my house was rat infested, and it turned out that a lot of the evidence was old evidence. True, we caught 2 rats, but for the thousands I paid I can't help thinking that I've been conned.
Apart from that, my rat man is very polite, very thorough and I have no complaints.