Laughable that they have any decent reviews here, must be bots or family members because this company is diabolical! Just take a look at the Facebook Hermes complaints page if you want evidence. "Lost" 2 of my parcels, send you lip service replies to your emails that they then never bother to follow up, especially if you ask for a refund! And they hide their phone number so getting any customer service is virtually impossible. Just a constant fight for any kind of service other than a bot called Holly and standard automated emails. Appalled and disgusted. If you ever want to see your parcels delivered, DO NOT USE THIS COMPANY!