We ordered two ottomans from the site, one small beige and one large grey. Both arrived very promptly! They were in great condition, and very easy to assemble. We quickly realised that the beige one was a little smaller than we'd wanted, so I emailed to arrange a return. The reason I haven't given the full 5 stars, is because the response was very slow.... and there was no other way to contact them to arrange a return, other than by email. In the time in took them to respond, we noticed they had gone into Black Friday sales, so decided to just order another larger beige ottoman anyway, and keep the smaller one as well! We really were impressed with the quality for the amount we paid. I would order from them again, but do just hope they can sort out their customer service response time :)