WORST CUSTOMER SERVICE EVER! You'll never get your items.
McGee and co has literally the worst customer service in the WORLD. We ordered a bed in August and were told it would be 5 weeks until delivery. Fast forward to early November, we had waited 12+ weeks for delivery. When the bed was FINALLY delivered, it was missing the sides that held the bed together. It has been another 3 weeks, customer service has not returned our calls or emails and we still have not received the parts. Almost 4 months without a bed is completely unacceptable. DO NOT ORDER FROM MCGEE AND CO - YOU WILL REGRET IT.
Reply from McGee & Co.
Hi there! Thank you for taking the time to review your experience. We truly regret that it was a negative one! At that time, COVID continued to heavily impact our industry. Many of our manufacturers were still experiencing major workforce shortages and unexpected supply chain impacts, from sourcing of the raw materials, to port congestion, and also a shortage of equipment such as containers and chassis as well as limited space available on the vessels. Due to those issues beyond our control, we regretfully saw ETAs shifting to later dates. Luckily, we have seen significant improvements since then, and we hope to regain your confidence in making another purchase with us some day.