Horrendous customer care, have tried several times to sort out my gas bill, fell behind Due to being furlowed. Not helpful at all and wanted to charge me £150 to have a pay as you go meter installed. When I asked to speak to a manager, I was put on hold for ten minutes and then cut off, have now transferred to utilitia who not only took on my arrears but also sorted out a manageable payment plan, my advise is stay away from British gas