My experience is from a renters point of view. Positives are that the website functions well & bookings are high in demand, I was very impressed with the instant & constant amount of requests I had for last summer, I had many options of renters to choose from, simply fantastic. Negatives are that the company are not very efficient nor experienced when there is a problem, mixed information is received & the process with insurance is very long & repetitive. Like I say they are not bad as you get there in the end but they definitely don't make the process easy for you. One example of a few - I recently received a speeding fine for a date within a rented period, I informed yescapa & was told to pay the fine myself & the renter will reimburse me. I found this absurd advice as this would inevitably equal me taking the penalty point on my license. I contacted the renter directly, requesting standard information needed to have the fine re-addressed to him. Basically, I had to research myself & tell yescapa what is needed to be done. My advice is that it's best to communicate with the renter directly & sort everything out between you as yescapa are not knowledgeable of protocols in other countries even though they do business in them, you simply can't rely on yescapa for good guidance. However, the staff are always friendly & try to help, its just a shame they are not trained enough.