First time I use them and Last
First time I use them and probably last.
While I understand the situation is difficult on all business due to covid-19, waiting over 4 months for a refund is beyond a joke. I contacted KLM who said I have to deal with the travel agency i.e Trip.com and my insurance won't act because i keep getting a standardised response that is as copy and paste as you can get with "we apologise for the inconvenience" its gone past an inconvenience now and has become an issue that has to be resolved.
Don't use them, saving the £20 off the airline price wasn't worth the grief. Please try to understand, as business are struggling now for cash, so are people.
Reply from Trip.com
Dear Ad,
I am sorry for any inconvenience due to the waiting time of your refund and the details of when the refund will be received. Receiving high volume of refund requests due to the virus incident is not an excuse but I want to ask for your extended patience and understanding as well about the delay on our refund process. One of our supervisors is now investigating your case and she will get back to you soon. Rest assured that your concerns will be addressed accordingly.
Best regards,
Simone
Trip.com