Next what has happened to you after many years of good service , all of a sudden it has all gone down hill using Hermes as your delivery option. I have had messages saying parcels delivered , so firstly never delivered to the correct address and secondly actually the one parcel not delivered at all so where are my goods that they claim have been delivered. To top it all absolutely no way of contacting anyone at next to sort this out . Hermes in Dorking area is dodgy at the moment beware people and hold back from ordering from next until this gets sorted