Looking at Trustpilot it seems either it’s perfect, or very poor. Unfortunately my experience is very poor, seemingly clueless.
I ordered 3-items for delivery in France. First email said it was underway
2nd said DPD were handling it.
Then an email saying there was a short wait, meanwhile DPD still have not received the parcel.
On Sunday I start the first of 3 chat sessions, after the operator referred my problem to her supervisor, I was told that it would be delivered by DHL on Monday - no tracking information from DHL. DPD still awaiting the parcel.
Yesterday I chatted with Katie, she said that she would investigate and send me an email. Nothing arrived.
Today I chatted with Swapnil, she suggested that I wait longer.
I said I was unwilling and requested cancellation and a full refund.
No can do, was her reply, you need to send an email.
I send the email and following a Read receipt I get an auto reply saying it could take 7-days until someone deals with my request.
What an utter shambles!
You can find nothing in your account details other than lots of ways to receive marketing material from them. So no reference for what you have bought, or the transaction details. Amazon would allow you to cancel online, but then they understand customer service.
In fairness, the refund has been achieved very quickly. However the strange methods of Next are complete as I received 3 refunds, rather than just the one payment I made for the 3-items ordered.