How this company can have a 4 star rating is beyond belief to me. I was informed yesterday that a parcel I was expecting would be delivered between 12-2 an hour later I was informed I had cancelled the item which was being sent back to the sender. Today I was told that it would be delivered between 10-12 again nothing arrived. I contacted Hermes who advised me their courier could not access my address. This is a carbon copy of what happened recently when I was awaiting a parcel from American golf. I can't imagine any company providing a worse service than Hermes.