Update. Useless everything about them, it takes me contacting the company selling the product to resolve the issue because you are not fit for purpose.....It is a shame this is the only way you answer me, other than i pay 20p a min. You have been given the info you asked for, with no reply where to send it back can you tell me where to send it to, as again your website does not say where to send returns, i await your reply......I bought a watch with a scratch on the case so i was given a discount, now the bracelet has come loose near the case and as with previous reviews the customer service it seems is none exsistant because all i get is a generic mail saying they would answer in 72 hrs which they dont, i have left numerous emails and left messages on there cust serve line again with no responce, hopfully they will respond to this.