The service received is horrific
The service received is horrifically bad.
The live chat is not working, phones are not working, and when you get a reply on email it is very unprofessional, vague and dismissal of your enquiry.
I ordered a part on the 10th April and as i could get no information, and I needed the part, I ordered elsewhere. I have been trying to cancel my order to get a refund but eSpares will not co-operate.
Miraculously the part has now been dispatched, and to get a refund I need to return it.!!!! At my cost.!!!!!
What an absolute joke.
Incredibly poor attitude from staff, Covid should not be used as your excuses.
DO NOT USE THIS SUPPLIER
Reply from eSpares.co.uk
Dear Nigel,
Thank you for your review.
I am sorry to hear of the issues experienced.
We are very grateful you have taken the time to provide your feedback. Your comments have been passed to the relevant department and it is something we are to look into internally.
Please accept our apologies for the inconvenience caused.
Kind regards,
Hamza