It suggests in the website that you need to select next day delivery which you won’t be charged for, which I was. The cage was the wrong size and most of the sides have dents in.
When I asked if it could be changed for the correct size I revived a very short email with no introduction or name on it asking if I would accept the wrong size as they were very busy.
After 2 days I replied that I would and received no acknowledgment.
I know this it tough times for everyone but this is still poor customer service.
I would suggest shop elsewhere.

Edit after reply from Vendor;
This is what is on their website:
“SUPPORT A SMALL FAMILY BUSINESS TODAY. WE ARE STILL WORKING AND DELIVERING! DUE TO COVID-19 VIRUS WE ARE ADVISING OUR CUSTOMERS TO CHOOSE THE NEXT DAY DELIVERY. THIS WILL NOT MEAN NEXT DAY DELIVERY, THIS WILL PRIORITISE YOUR ORDER TO BE DELIVERED FASTER THAN STANDARD SERVICE.FREE SHIPPING ON ALL ORDERS! 🚚 ORDER ONLINE OR CALL: 07503695842” at the least I would suggest this is misleading.
This was the email I received note no mention of an Exchange
”Hi please bare with us in these hard times we are very very busy please can you accept the order this would really help us right now
BlueWhaleSales”

The reply on here show sadly a lack of customer focus or sympathy. Yes the cage we have is larger and more expensive than the one we ordered but after carefully reading the website we selected the one we wanted.

Good luck to you Blue Whale Sales stay well and safe.