Bluewhalesales Reviews 702

I recently ordered a birthday item for my brother in law. Unfortunately I gave wrong address for delivery. When post office were unable to deliver I contacted blue whale by telephone. They answered immediately & assured me they would resend the item to the correct address which they did very quickly.
They were so helpful which I so appreciated and I would highly recommend their service and kindness.

We brought a chicken coop for our chickens and it didn’t even last 6 weeks! It fell apart! After sales has been appalling! They even sent me there supplier phone number to deal with the problem!! Stay away from them!

Would have been zero stars, but no option unfortunately! DO NOT buy anything from this company, my hot tub has blown up, which we purchased last year. We were told 10 year warranty, no one will reply to my e-mails or messages. Please be warned!!!!

My chicken coop came within two days and was easy to assemble. My chickens are really happy with it

ordered a rattan set and its great, the only gripe was the courier they used delivered the three boxes separately over three days. All packages came eventually though

Awful had hot tub 7 months . Keeps tripping electricity . Couple emails back fobbing me off . No hot tub for 3 months now . After number of emails nothing no proper conversation about resolving the problem . 6k worth spent elsewhere . Don’t deal with these clowns

Be careful. I got an IPhone pro max silver case that came in pieces I even sent them pictures of it. They keep passing the buck. After 30 days your screwed. Be aware

Shocking after sales. Bought 3 hot tubs waited months for them. When one of them stopped heating properly after 6 months so should have been under warranty BWS would not reply to my emails. In the end we had to pay £300 to get a freelance engineer out to replace the heater. Unbelievable that they can get away with this.

Tried to contact for led lights not working on my hot tub they just are not interested I have also been told they are no longer in business

My Girls love their chicken coop, thanks guys

Great sales and delivery. My hot tub lighting stopped working and they've been giving me the run around for 4 months.
Send a video
Send photos
Send serial number.
Now ignoring me.......

Be very careful! Great sales service and delivery but if something goes wrong whilst under warranty, you get ignored! The LED lighting packed up on ours and they asked me to send them a video! Then nothing! Still trying to chase them up 3 weeks later!

Ordered 5 shelving units for my garage, does the job i need it to

As described and easy to build shelving.
Just rubber hammer required

Very pleased with the chicken houses, they arrived quickly, were easy to assemble and look great.

I ordered a rabbit hutch with cover , unfortunately the cover didn’t arrive. I contacted them ( Adi Khan ) who was most helpful. After apologies the item was sent out and arrived the following day.
Excellent customer service

Where do I start with this so called company, which by all accounts is not a business but a single guy selling hot tubs .
Delivery went according to plan, decent guys installing it, 3 weeks after purchase the main dial that operates the pumps snapped off leaving only half the tub working. This fault reported in May. After many texts back n forward being fobbed off with parts on order.
Then emails back and forward, finally gets an email asking for serial number “as we can’t order part until we have this.”
In the meantime £6k’s worth of tub still not fully working and tripping electric regularly.
Had enough of the fob offs it’s going into the hands of my solicitor full refund demanded and can have it back.
I’ll spend my money with a reputable company that has a customer service team to support you after they got your money

My order arrived quickly and was really easy to built. The coop not only looks good but is spacious and seems really sturdy. Highly recommended this company

Excellent product (Chicken Coop) and excellent customer service. Very pleased with the service received.

DO NOT BUY BEWARE!!!YOU ARE NOT BUYING FROM a company the actual company dissolved in March 2021simply check companies house....So your buying from a sole trader purporting to be a business you have been warned.