1 star is too much for this bunch of crooks! Sent off my iPhone 7 to be recycled after checking Trustpilot, which said Handtec have 5 stars. I was quoted £90 for the phone and I posted it in immaculate condition, having only had it for 1 year and looking after it very well, there were no blemishes on the phone at all. They emailed me to say they’d received my phone then the next day another email came through to say that their engineers had checked it and they were only willing to give me £60 now due to the multiple scratches and chips. I emailed them twice to complain and ask for my phone back and they ignored me, so I called them and threatened to report them to trading standards, they then returned my phone to me (free of charge, not for £30 as some reviewers have stated) BUT they have either a) sent me someone else’s phone back or b) purposely damaged my phone as it now has a very obviously man made scratch all the way down the front of the screen and a chip on the back higher side, neither of which were there before. I am so disappointed in myself for falling for these c***s but the more honest reviews they get, the more hopefully people can get fair warning not to send their phones to these scammers.