Awful. Enthusiastic and charming to get your business then incompetent throughout the whole sale. Weeks without viewings. Phone calls and requests never returned, lack of communication between buyer and myself, Darren was always "on the phone" or "just gone out" when I needed to talk. He even admitted to being lax on requesting important information from my buyers, taking four weeks to get feedback. Staff in office were polite but clueless. I eventually had to be my own estate agent to get my sale through by acquiring my buyers number and working with them and solicitors. Only interested in money..