I bought a men's designer shirt in the sale for £90 but it didn't fit. I made a special trip back to Oxford St (I don't live close by) 11 days later and after much hunting around the shop floor, eventually found an assistant who could actually help me. But I was told that sale items only have a 7-day returns opportunity and then it's at Selfridges discretion if they return your cash. Apparently this information is in the small print on the receipt. So I am now doing what they should do - letting people know about their returns policy. The assistant said I can get more money back if I put the item on eBay. This is ‘customer service’. What a disgrace!