I am disgusted in Tui. We booked a package holiday in September to get maximum choice at a good price for summer 2020.Thinking paying more to use a company with a good reputation was worth it especially as we are travelling with children. How wrong I was.
Just before christmas tui cancelled our flight an transferred us onto a shorter term holiday but as they had put their prices up by around £1000 they would not refund any of our holiday cost. So a shorter all inclusive holiday has cost us the same price even though two weeks later Tui have dropped their prices on the same holiday so now £300 cheaper than we paid.
It took them weeks to acknowledge my complaint and they have taken the stance that it is not their job to provide an alternative holiday!
I feel that Tui have falsely inflated their prices to avoid refunding the customers who were affected which is an absolute disgrace.
Will never use Tui agsin