I have had the same experience as other people have had on this site. Getting nowhere with Kisshey themselves and received this reply to my complaint about their products which are too big and poor quality:
Hello firend,
Sorry for delay your kind reply.Every customer is satisfied with our product, why do you want to return your parcel back?Hope your quick reply.
Best wishes
Maggie Kisshey

Be warned that they are under the same umbrella as several other clothing websites advertised on Facebook.