Absymal email communication
I bought 'skip the line' tickets for the Acropolis. The email subject line was 'Your tickets for the Acropolis'. There was a PDF attached with a barcode. I admit I only summarily read the email (as most people do, I mean it said 'your tickets' and had a PDF with a barcode). After queuing at the entrance to get in we found out that we actually had to go to a location some 20 minutes walk away to get them printed out. Reading the email again it is very confusing for a number of reasons:
- subject should not read 'Your tickets..' it should be along the lines of 'You have to redeem this to get your ticket'
- The sentence in the email referring to exchanging the voucher should be in big, bold red letters
- Towards the bottom of the mail (where I scrolled to to open the PDF) it says "Digital ticket, no need to print
Want a printable copy, or can't see the barcodes? View the PDF.". Seriously, does this read like it's not really a ticket?
As we were short on time I ended up queuing at the Acropolis ticket office (which wasn't too bad) and found out that the tickets were 20 euros there instead of the 24 euros via Tiqets.
@Tiqets - your email communication needs looking at as a matter of urgency if you want to avoid other unsatisfied customers.
Reply from Tiqets
Dear Leonie,
Thank you for your feedback.
We're sorry to hear that you found part of our product information unclear. We strive to make it as clear as possible by showing it on our website and on the voucher. Some tickets are very straightforward, while others require more detailed instructions. In any case it's vital to read the instructions before and after buying tickets.
As for the difference in price, sometimes we can absorb the related costs and provide our tickets at the same price as directly from the venue. Unfortunately, sometimes this is not possible and we need to charge a booking fee.
Please feel free to send us an email should you have any further questions.
Kind regards,
Laura