Courier called me an inappropriate name while delivering my parcel. Totally unacceptable and unprofessional and I was offended by their over-familiarity!

Another courier BLAMED me for their mistake and was extremely rude and aggressive towards me. I had never met this courier before and felt they were a really nasty individual who needed to go to a school of deportment.

And finally, another courier came to collect parcels over 1 week late and had the cheek to no acknowledge how late they were upfront!

Totally unacceptable people employed in this company who really need to learn the basics of customer service. However, there are one of two good employees I have encountered over the course of the last few years.

Hermes if you are reading this I strongly advise you to start making customer service a top priority.Also, don't just hire anybody without making sure they pass stringent tests!

You are currently hiring some highly obnoxious individuals who don't think twice about offending their customers. You would be well advised to be more selective in your hiring processes.

All in all I feel Hermes are an amateur company with a bad management team - well at least in my area of the country!