Well, I didn't even get to become a customer! That's how bad my experience was. I am in the market for 4 sims for my family. I came across a page offering their 'shared plan'. It wasn't clear, so I connected to Live Chat and the ONLY options were for existing customers. NONE were for new ones interested in joining. The person I got through too knew nothing, he was as useful as a chocolate sunhat. I gave up and thought, I will phone. Guess what? The number they showed on the page was no longer in service.

Talk about make it hard to join. What I read sounded perfect and the coverage looks good, but if it's this hard to get started, I think I will stay well clear from trying to join them, as I imagine support will be a nightmare once I am locked in.