YOUR REPUTATION IS DWINDLING
I was going to go to RC Willey for purchase of two TVs. I called and asked about delivery charges, the list of charges were extensive. Now after reading all of this and the poor or lack thereof for customer service, I am convinced I do NOT want to purchase from RC Willey. Besides being far from where I live, I am unable to lift the TVs. The woman I spoke with was more absorbed by having me ask for her to complete the sale than what was important to me. How sad! What your company does not realize, is that one sale may not mean much, but word of mouth can KILL a business.
Reply from RC Willey
Sarah,
I'm sorry about the issues with your experience at our store. Our standard delivery fee is $59. If you live outside our regular delivery area, or if you are having the TV installed by our professional install team, other fees may be charged. I would be happy to follow up on your complaint but would need more information to do so. Can you provide a good contact number or email address that I can have our managers follow up with you at? Anything you can provide will help. Please send me an email to my email address listed below.
Adam Young
Social Media/Online Reputation Manager
RC Willey Corporate Offices
reviews@rcwilley.com