I purchased a outdoor rattan set in May 2016.
In September one of the elements, a table, began decomposing. I claimed and it was promptly replaced.
In December 2017, before storing them for the winter time, the same table and other 4 elements began breaking apart so I claimed again.
This time they will not assume it is their fault despite the photographic evidence and taking into account that fibers are decomposing in zones with no contact with human body eg, table fibers are under a templated glass and the other elements are the upper parts of the back of the seats.
It is not acceptable for an outdoor set last for less than a couple of summer seasons. I really hope to get a solution. A replacement for faulty parts will be the minimum.
BR Óscar