A very good choice of products but …
A very good choice of products but certain aspects disappointed me,
1) the first price was given was included an insurance package of £250.00 without even discussing this with me.
2) we were then offered a care package at £50 and not even offered the £30.00 care package.
3) on our order it states a Saturday delivery of £79.00 which we do not need as we have someone available during the week, again this wasn't even discussed with us.
4) we paid a 20% deposit when I understand we could have paid a 10% deposit, again this was not offered to us.
A disappointing start to out first visit to SCS
Reply from ScS Sofas
Good Afternoon Pat,
Thank you for taking the time to leave us your feedback, we do appreciate this.
I am sorry to hear about your concerns with the service that you have received so far. Would you be able to send across your customer number or the postcode and the first line of the address via ChiefExecutivesOffice@scs.co.uk so we can get this fed back to the relevant management to be addressed internally?
Thanks, Jordan