Absolutely horrific. Very quick to want to take you on board as a "customer" promising the world, returning calls and acting promptly but the instant you are handed over to their representatives Minster Law it all went downhill from there.

I was a passenger in a car accident where we were struck from behind on a motorway. They have dragged the process out over the last nine months, never listen to what you tell them and have no urgency or interest whatsoever and it was always a case of me having to be the one chasing them and often ignored for weeks on end. Treat terribly by their "specialist" and even though the other party openly admitted fault and the car I was in was written off, it's taken them 9 months to submit the claim and report only to tell me that the other side haven't made an offer therefore they will not proceed further because there is no engineers report for the car that was written off and will not litigate.

So despite the fact the other party admitted fault, the fact I've been to the doctors, hospital and physio on countless occasions with reports from multiple assessments with different doctors/physics, not to mention their ridiculous "specialist" plus I also allowed them access to my personal health history and they're now fobbing me off, completely useless and a waste of time. Save yourself the aggro and use somebody else. I feel like I've been scammed and for all I know they could have claimed and pocketed the claim payout. Pathetic. Never again and would not recommend them to a soul, sorry guys. Steer clear.